The results of an online survey of 986 financial planners are clear: planners want better technology. The survey, called Technology and Internet Usage of Financial Professionals study, was conducted by the Financial Planning Association and Pyramid, a research firm.

The respondent planners' biggest issue was with manual data entry for integrating client information across accounts.

Although one out of three surveyed planners download data directly from their providers, a Pyramid researcher reports "many planners are unaware of the firms that offer this service," and suggests "For key relationships, wholesalers might consider helping planners in the download setup.”

Technology Challenge	Percent
Integrating Client Account Information	75%
Integrating Software Packages	65%
Selecting and Upgrading Software	50%
Remembering Multiple Passwords	29%
Slow Response Time	20%
Slow Response Time	20%
System Data Backup	19%
Downtime	11%
Difficult to Find Info on Product Supplier Websites	11%
Multiple Trading Sign-Ons	11%

Planners replied that information about certain product types was difficult to obtain, including annuities, managed accounts, 529 accounts, 401(k) plans, and trusts. Annuities got the worst marks for electronic downloads.

FPA and Pyramid, a research firm, produced the study; AdvisorCentral, American Express Financial Advisors, Barclays Global Investors, Federated, Quicken, SEI Investments, and Wells Real Estate Funds sponsored the study. 

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